Intelligent Support Tickets Hub
$749.99
- Save Hours with Ready-to-Use Templates
- Built with ClickUp Best Practices for Real-World Teams
- Step-by-Step Guides for Instant Success
- Includes One Complimentary 30-Minute Consultation
- ClickUp Business Plus or Enterprise Licence Required
Template Level
Template Description
This Support Ticket space streamlines client support for B2B businesses. Customers submit tickets through a ClickUp form, automatically routed to the right department based on issue type – giving teams instant visibility into what needs attention. Each ticket is tracked from submission to resolution, with key metrics like resolution time and ticket volume displayed in a live dashboard. A built-in feedback form collects client insights on support quality, helping your team continuously improve.
Benefits of an Intelligent Support Tickets Hub Template
Streamlined & Efficient Issue Tracking
This B2B Support Hub makes it easy for clients to log clear, detailed tickets using a built-in form. They can select the support category and priority, while smart conditional logic prompts follow-up questions – giving your team the context needed for fast, effective resolution.
Automated Resolution Streams
Smart automations send support tickets to the right team or department based on the selected support category. Tasks land in dedicated client folders, helping teams to focus only on what matters. This structured system boosts accountability and eliminates noise – so that teams know exactly which tickets are theirs to handle.
Resolution Tracking & Reporting
Stay on top of your support performance and deliver exceptional service with ease. Built-in feedback forms and custom fields like “resolution time” and “resolution period” make tracking outcomes simple. Advanced dashboards bring everything together, giving you clear, actionable insights into resolution trends, team performance, and customer feedback.
Who’s it For?
This Support Tickets Hub is built for B2B businesses looking to simplify and streamline their support process. Clients can easily submit issues through a detailed form – selecting the category, setting the priority, and adding any relevant information.
What's included?
This template includes two forms – one for support tickets and another for customer feedback. New tickets are added to the central list, auto-grouped by priority, client, and category. Smart automations route tickets to the right team folders based on issue type. A dedicated feedback list tracks customer satisfaction, while dashboards provide clear insights into resolution performance and support quality.
Ease of Use & Setup
Built-in automations and reports handle the heavy lifting, making this template simple to use. Tickets are routed to the right departments, while fields like “resolution time” auto-calculate using ClickUp’s native dates. Setup is fast – just adjust the support categories and teams to match your needs.
Customization Options
Easily tailor the template to your needs with a few quick edits. Customize the support form, adjust department folders, and even adapt it for B2C by modifying the form for individual customer issues.
Compatibility & Integrations
ClickUp offers native integrations with over 80 tools – and with third-party platforms like Make.com and Zapier, that number rises to over 1,000. Use these integrations to streamline your workflows even further. For example, integrate with Salesforce for relevant client data, or Google Calendar to simplify scheduling.
Support & Updates
At Upficient, we’re committed to customer satisfaction and ensuring our digital tools deliver real value. That’s why every template includes a free 30-minute setup call to help you get started. Plus, you’ll receive updates to keep your workspace aligned with the latest ClickUp features and best practices.
Technical Elements
1
Space
6
Folders
0
Sub-Folders
12
Lists
0
Views
2
Forms
23
Custom Fields
41
Automations
9
Dashboards
1
Docs
FEATURED REVIEWS
Tom, Lento Agency
(Argentina)
Kyle, Ekko Group
(Dubai)
Mieke, The Ola Agency
(CPT)
Reviews
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