Robust Internal Ticketing System
$749.99
- Save Hours with Ready-to-Use Templates
- Built with ClickUp Best Practices for Real-World Teams
- Step-by-Step Guides for Instant Success
- Includes One Complimentary 30-Minute Consultation
- ClickUp Business Plus or Enterprise Licence Required
Template Level
Template Description
Streamline issue tracking and internal requests with this all-in-one ticketing system. Designed around two core workflows—immediate (ad-hoc) issues and recurring problems—it helps teams flag both quick fixes and ongoing challenges that need long-term attention.
A single, user-friendly intake form captures all issue types, allowing staff to log tickets in seconds. Tickets are tracked from submission to resolution, with dedicated departmental folders providing clear visibility into assigned tasks, progress updates, and outcomes.
Benefits of a Robust Internal Ticketing System Template
Highly Efficient Issue Tracking
With a built-in Internal Tickets form and tools for flagging recurring issues, this Internal Tickets Hub makes it easy for teams to submit, specify and resolve issues – ensuring fast responses and ongoing improvement. Users select ticket categories, set priority, and add key details. Conditional logic takes it further, prompting targeted follow-up questions to give you the clarity needed for effective resolution.
Automated Resolution Streams
Advanced automations route tickets to the right team or department based on the selected category. Tasks land in dedicated folders giving teams clear visibility to track and resolve their issues. This smart system boosts accountability and cuts out noise so that teams stay focused only on the tickets they own.
Resolution Tracking & Reporting
Tracking resolution success is key to effective problem solving. ‘Resolution time’ and ‘resolution period’ custom fields ensure that it is easy to measure how long issues take to resolve, while advanced dashboards turn this data into actionable insights on team performance, recurring issues, resolution speed, and overall progress.
Who’s It For?
The Internal Ticketing System template is ideal for any organisation looking to integrate and manage internal support ticketing processes in ClickUp. Equipped with standard ticket categories and smart automations that route issues to the right departments, this template works seamlessly across teams and industries.
What's included?
Internal tickets are submitted via a form and appear in the immediate issues list, while recurring problems are flagged and tracked separately. Tickets are automatically routed to the correct department and also appear in the submitter’s folder. Dashboards provide clear reports and real-time insights into ticket progress and resolution across teams.
Ease of Use & Setup
Smart automations and reports handle most of the manual work, making this template easy to use. Tickets are automatically routed to the right departments, while fields like “resolution time” are auto-calculated using ClickUp’s built-in dates. Setup is quick – just adjust the categories and departments to suit your needs.
Customization Options
Only a few small tweaks are needed to tailor this template to your organization. Easily customize the form and smoothly rename, add, or remove department folders to match your organization’s structure.
Compatibility & Integrations
ClickUp offers native integrations with over 80 tools – and with third-party tools like Make.com and Zapier, that number rises to over 1000. Use this powerful ecosystem to streamline your workflows even further. For example, integrate with Google calendar to simplify your scheduling and stay on track.
Support & Updates
At Upficient, we’re committed to customer satisfaction and ensuring our digital tools deliver real value. That’s why every template includes a free 30-minute setup call to help you get started. Plus, you’ll receive regular updates to keep your workspace aligned with the latest ClickUp features and best practices.
Technical Elements
1
Space
7
Folders
0
Sub-Folders
14
Lists
0
Views
1
Forms
25
Custom Fields
91
Automations
22
Dashboards
1
Docs
FEATURED REVIEWS
Tom, Lento Agency
(Argentina)
Kyle, Ekko Group
(Dubai)
Mieke, The Ola Agency
(CPT)
Reviews
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